Refund & Cancellation Policy
Last updated: 3rd January 2026
Grand Cru Select provides professional advisory services, not physical goods. This policy explains how cancellations and refunds are handled.
1. Advisory & Consultation Services
Advisory services involve preparation, time allocation, and professional judgement.
Accordingly:
Fees for consultations and advisory services are non-refundable once the service has been provided
Where preparation has begun, fees are non-refundable
Where expressly stated, consultation fees may be credited against a subsequent engagement. Such credits are not redeemable for cash.
2. Cancellations & Rescheduling
Clients may request to reschedule a confirmed consultation with at least 24 hours’ notice.
Where at least 24 hours’ notice is given, we will make reasonable efforts to accommodate rescheduling
Cancellations or rescheduling requests made less than 24 hours before the scheduled time, or failure to attend a scheduled session, are treated as a completed service and are not eligible for a refund or rescheduling
In exceptional circumstances, flexibility may be considered at our discretion.
3. Project-Based & Retainer Services
For project-based or retainer engagements:
Payment terms are agreed in advance
Fees already paid are non-refundable once work has commenced
Unused future periods may be addressed by agreement on a case-by-case basis
4. Sourcing & Execution Services
Where sourcing or execution services are agreed:
Fees are earned upon successful execution or agreed milestones
Third-party costs (including auction fees, taxes, shipping, or storage) are non-refundable
No refunds are provided for changes in availability, market value, or outcomes beyond our control
5. Advance Client Funds
Where client funds are transferred in advance for sourcing or acquisition:
Funds are applied strictly to the agreed purpose
Any unused balance is reconciled and returned promptly
Fees already earned are non-refundable
6. No Right of Return
As Grand Cru Select does not sell physical goods, return-of-goods policies and cooling-off periods for consumer products do not apply.
7. Contact
If you have questions regarding this Refund & Cancellation Policy, please contact: cellar@cruselect.ch.